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3rd Party Cookies warning keeps appearing


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I've been working on this app for several months now and have never had an issue with this - the warning about enabling 3rd party cookies is now appearing at the top of every data page.  BUT - only when I execute a search from a dropdown or text box.  If I just go from datapage to datapage the warning does not appear.  But as soon as I drop down a list and select another employee, in on instance, the search completes but the warning appears at the top of the page.  Then if I click to go to a different module the warning does not appear on that next datapage. I have ensured multiple times that all browsers are accepting 3rd party cookies. I'll also mention that this happens on all three computers in my office.  BTW, all authentications are working as usual and I have double-checked to ensure cross-app logins are enabled.\

Any ideas?

THANK YOU

Doug

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Hi there @HeyItsDoug! I was looking at Caspio's  system requirements article ->https://howto.caspio.com/system-requirements/#:~:text=Session Cookies,issues filtering data in reports.

and saw that third-party cookies or cross-site tracking prevention settings are related to displaying system messages to notify users of the issue. 

However, since you mentioned you already made sure that your browsers are already accepting cookies and still get this error message in specific times, I can suggest reaching out to Support for further help: https://www.caspio.com/support/

I genuinely hope you finally find a solution for this. :)

 

- Jihyo 

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Hello, just to add, there is actually an option to change the link to get redirected to your own website. For example, I do not want users to know that I am using Caspio so I do not want them to be redirected to the System Requirements. What I did is I created an instructions inside my own site similar to what Caspio had mentioned on this link https://howto.caspio.com/system-requirements/ and I basically just changed the link of the localization into my site. It works for me and my users. 

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On 1/21/2021 at 12:45 PM, imJihyo said:

Hi there @HeyItsDoug! I was looking at Caspio's  system requirements article ->https://howto.caspio.com/system-requirements/#:~:text=Session Cookies,issues filtering data in reports.

and saw that third-party cookies or cross-site tracking prevention settings are related to displaying system messages to notify users of the issue. 

However, since you mentioned you already made sure that your browsers are already accepting cookies and still get this error message in specific times, I can suggest reaching out to Support for further help: https://www.caspio.com/support/

I genuinely hope you finally find a solution for this. :)

 

- Jihyo 

Thank you Jihyo.  I have indeed submitted this to Caspio tech support.

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On 1/23/2021 at 4:12 PM, SinJunYoung said:

Hello, just to add, there is actually an option to change the link to get redirected to your own website. For example, I do not want users to know that I am using Caspio so I do not want them to be redirected to the System Requirements. What I did is I created an instructions inside my own site similar to what Caspio had mentioned on this link https://howto.caspio.com/system-requirements/ and I basically just changed the link of the localization into my site. It works for me and my users. 

Thank you SinJunYoung. I have made those changes to the system error message redirecting users to a specific website.

Doug

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So Caspio Tech Support assisted me with this error of the 3rd party cookies message displaying on most pages.  As it turned out, in my case at least,  it was the modification of the text itself within the Styles page that was causing this error to appear.  When I reset the customized text back to default from within the Style sheet, the error no longer appears.  It's a bit frustrating as we really need to be able to customize this text and provide a link that takes the user to our instructions instead of the very generic and confusing webpage from Caspio that the default link provides.  

Anyway, just wanted to update this thread.

Thanks!

Doug

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