Do email sends fail frequently for all of you, too?

[TDNgromak]

So, I built an app that's supposed to send email notifications to four recipients when a record is modified from a details page. One is the original reporter, the second is the person assigned to the task, and the third and fourth are the managers overseeing the tasks. Quite frequently and randomly, nobody gets the email (which is different from the other issue where users with Gmail.com addresses don't get the emails).  Or some get the email and some don't. Or the emails are delivered many minutes or even hours later.

There are no logs I'm aware of to confirm what Caspio sent and where. Are there? It's frustrating to troubleshoot, and opening a ticket with support is often an exercise in futility. Last time, they lectured me on making sure Caspio was whitelisted on the receiving email servers. Like I can tell Gmail what to do.

Does anybody else experience this? Is there a better solution?

[GoodBoy]

Hello~

 

I experienced this issue last year and I believe whitelisting my domain name is the best solution for it. Some emails are still delayed, but it is not an issue with Caspio anymore but with the email provider like Gmail.

 

Hope you resolve your issue as well.

[GoodBoy]

Just to add, here is the documentation I use as reference: https://howto.caspio.com/troubleshooting/troubleshooting-notification-emails/

[IamNatoyThatLovesYou]

Hello everyone! Just to add more information, Caspio has logs now for the email if it has been sent or not on their 29.0 release. you may check herefor more information.

[NailDyanC]

Hi, just to add in this post, after a brief beta period, the Logs feature is now officially available for select Caspio plans. You may check this link for more details: https://howto.caspio.com/release-notes/caspio-30-0/

[autonumber]

Hi! Just an update! Caspio recently release and you can now have the ability to verify the FROM email address that you are using on DataPages, Triggered Actions, and Tasks as well as your domain. All the emails that you are using will be available and listed on the Email section under Account Settings. For more information, you may read it here: https://howto.caspio.com/release-notes/caspio-31-0/
 

[Flowers4Algernon]

Just to add on the comment above, you may refer to this how-to link for more information regarding email and domain verification: https://howto.caspio.com/verified-email-and-domain/verified-email-and-domain/

[SuperNam]

Hello guys, looping in this information when using public emails for the verification. 

[Tubby]

Just sharing this to anyone looking into the same problem. Caspio has logs for email but "Success" in their status just means that they did their part. If an email was not received or blocked by the receipient it will not show up as Failed. This just means that Caspio was able to send the email but anything after that can't be tracked. https://howto.caspio.com/logs/email-logs/