XML Download Issues

[pmcfarlain]

I'm having issues downloading xml files from Caspio on some Windows computers. Once I go through the whole keep -> save as song and dance, it converts the file to a .crdownload and refuses to open with excel (corrupts or has other errors) 9 times out of 10. Any ideas on how to fix this?

Edit: Having a similar error on Mac but without the .crdownload. This file specifically is coming up with this error when I try to open it.

 

[TellMeWhy]

22 minutes ago, pmcfarlain said:

Ok after rebuilding and testing, I've figured out that it's the short date I have tacked on to the end of the file name that is messing things up. No clue why. I have another report with the same name format that works fine...

Seems that if you have a 'Report' in file name, it gets corrupted. 'Reports' work fine

EDIT: nvm it seems that it's the short date

[TellMeWhy]

crdownload means it's not done downloading yet

[pmcfarlain]

8 minutes ago, TellMeWhy said:

crdownload means it's not done downloading yet

Ok in addition to that though the file that fully downloads on other computers is corrupting. On Mac I got the error above and on windows I got this error.

[TellMeWhy]

1 minute ago, pmcfarlain said:

Ok in addition to that though the file that fully downloads on other computers is corrupting. On Mac I got the error above and on windows I got this error.

How exactly are you downloading the file again?

[pmcfarlain]

4 minutes ago, TellMeWhy said:

How exactly are you downloading the file again?

Here is the deployed datapage link: https://c1dcs476.caspio.com/dp/66ca90000d1775aed9144fc79760

I am downloading the XML file to open in excel but it corrupts every time

[TellMeWhy]

4 minutes ago, pmcfarlain said:

Here is the deployed datapage link: https://c1dcs476.caspio.com/dp/66ca90000d1775aed9144fc79760

I am downloading the XML file to open in excel but it corrupts every time

Oh, it's corrupt in mine, as well, but it's xml and not crdownload. Have you tried duplicating this DataPage and test it again? Mine works fine, you probably have to contact the support since it might be a configuration issue

[pmcfarlain]

Just now, TellMeWhy said:

Oh, it's corrupt in mine, as well, but it's xml and not crdownload. Have you tried duplicating this DataPage and test it again? Mine works fine, you probably have to contact the support since it might be a configuration issue

Yep, tried to duplicate it. I've got a support ticket open rn. Currently debating whether I should rebuild an identical datapage from scratch. 

[pmcfarlain]

Ok after rebuilding and testing, I've figured out that it's the short date I have tacked on to the end of the file name that is messing things up. No clue why. I have another report with the same name format that works fine...

[TellMeWhy]

3 minutes ago, pmcfarlain said:

Ok after rebuilding and testing, I've figured out that it's the short date I have tacked on to the end of the file name that is messing things up. No clue why. I have another report with the same name format that works fine...

huh, Customer Report ShortDate gets mine corrupted, as well.

[pmcfarlain]

10 minutes ago, TellMeWhy said:

Seems that if you have a 'Report' in file name, it gets corrupted. 'Reports' work fine

That works on my end too. I do have another file called "Engineering Report [short date]" that works fine but with Customer Report it freaks out for some reason. Thanks for the help!