Designing a Customer Satisfaction Questionnaire for My Grocery Store

[davuluJohn]

Hi members,

I am developing a questionnaire to assess customer satisfaction at my grocery store. What are some key questions I should include to get insightful feedback? How can I structure the questionnaire to cover different aspects of the shopping experience effectively?

Thank You.

[CoopperBackpack]

Hello @davuluJohn,

The questions depend on the needs of the business: what points need to be “measured”, what points need to be improved, etc.

You can use the so-called Likert scale and create a lookup table with the list of values. For example:

To store the results, you need a separate table where most of the fields have an Integer data type, for comments use Text(64000) data type.

Since questions are long you can add them to the 'Label' field and name fields shortly. For example:

 

On the Submission form, the 'satisfaction' questions can be set as Radio buttons, Listboxes, or Dropdowns and use the lookup table as a source:

If some answers defer, it is possible to add custom values:

 

Output example: