Triggered Emails Only Working Sometimes

[KateyN]

Hi. I have a somewhat complicated trigger to send an email based on multiple criteria. The issue I am having is that the first action of "send email" with the criteria of a "true" value being untrue, along with other specific criteria like matching IDs, Pre-Survey = "Mail" and "Topic Name = "Ages and Stages, " etc works. It also works if I want to send the same topic of "Ages and Stages" and email for a POST-survey.

The emails are sent only if the "Pre-Survey Sent" or "Post-Survey Sent" checkbox is unchecked in the table, which is done via a SET trigger once an email is sent. 

The problem is when I try to send a second Pre-Survey via email for a different topic. For instance, if I need to send a Pre Survey for "Brain Development," I think it's not working because its seeing that "Pre-Survey Sent" is already checked but for a different topic. I do have the trigger work on a unqiue ID matching a unique ID, so I am lost as to why its not working. Any help would be very much appreciated. Below is the trigger I have. The trigger is long so I had to break it up in numbered pics below.

 

[chumkirebzi]

Hi @KateyN!

I believe that the Topic for 'Brain Development' is not being sent because the UPDATE block for the Pre_Survey_Sent is Before the email block. When working with Triggered Actions, they execute from top to bottom.

If I got this correctly, Block 1 sends when the Topic is 'Ages & Stages', then Block 2 Updates the Pre_Survey_Sent to true and that works. However, when the Topic is 'Brain Development', it does not send the email. I believe this is because Block 2 already executed, and by the time it got to block 3, Pre_Survey_Sent for the Survey is already true.

 

Try to move Block 2 (Update) to the end of the Triggered Action and see if it works!

 

On a different note, I also noticed you were using a text for the 'Pre_Survey_Sent' for the WHERE condition in the email. I read you see that it works, however, I think its best to use the true false logic block for this.

Good luck!

 

[KateyN]

Thank you so much for your response. I actually did figure out how to make this work, eventually.