Looking to build a basic self-help Start Here type trouble shooting steps app for a small range of common topics. Like a knowledgebase I guesss but more interactive in scope, funneling people thur some help steps. Basic flow:
Dropdown: Please choose what you are having issues with -
- Topic 1
- Topic 2
- Topic 3
With a new menu popping up for each Topic:
- Topic 1
---> Is the wifi button on --> Yes/No ---> heres how to try and fix it --> did it work --> yes/NO --> send a report to us
-Topic 2
---> Is the probe there --> yes/No ---> try this secondary location ---> yes/no --Out of stock? Send a report to us
-Topic 3
---> Here is how to restart the machine --> Did it work? yes/No
---> Link to some web material
This seems like a conditional logic multi-step form, with rules hiding sections based answers chosen at each step, and HTML sections with any content/images/instructions.
lnterestringly, there would be no atual data collecton.
Anyone build something like this,or have some good ideas, leassons learned, etc?
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roattw
Looking to build a basic self-help Start Here type trouble shooting steps app for a small range of common topics. Like a knowledgebase I guesss but more interactive in scope, funneling people thur some help steps. Basic flow:
Dropdown: Please choose what you are having issues with -
- Topic 1
- Topic 2
- Topic 3
With a new menu popping up for each Topic:
- Topic 1
---> Is the wifi button on --> Yes/No ---> heres how to try and fix it --> did it work --> yes/NO --> send a report to us
-Topic 2
---> Is the probe there --> yes/No ---> try this secondary location ---> yes/no --Out of stock? Send a report to us
-Topic 3
---> Here is how to restart the machine --> Did it work? yes/No
---> Link to some web material
This seems like a conditional logic multi-step form, with rules hiding sections based answers chosen at each step, and HTML sections with any content/images/instructions.
lnterestringly, there would be no atual data collecton.
Anyone build something like this,or have some good ideas, leassons learned, etc?![:D :D](//content.invisioncic.com/r269793/emoticons/default_biggrin.png)
Thansk all!
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