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Form submission logging out users - not intended


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I have a form that requires authentication before access.  Once logged in, I have a couple users reporting that after they are being logged out after form submission.  There is not auto logout programmed or page redirection.  The form is set to display a message after form submission.  To complicate things, Im not sure its all users.  Thoughts?

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Hello there,

You might want to check your authentication configurations, specifically the 'Timeout and Redirection' and see if you have anything set there that might be causing this issue. You may check this HowTo article for more information:

https://howto.caspio.com/authentications-and-connections/authentication/

If this is an isolated case, you may try clearing your browser's cache and see if that works. You may also try to access the DataPage using another browser.

I hope this helps.

Cheers!

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