Sites - Connection Problems

[LWSChad]

Hello All!

 

My daily backup quit working a week ago.

 

I have FTP access set up on with my host, and I regularly access it with Dreamweaver and FileZilla.

 

I've tried Caspio FTP access and HTTP access both with the same results.

 

When I first click TestConnection it tells me "Connection Failed", when I try again it works.  If I wait a period of time after success it eventually goes back to "Connection Failed" for one attempt then works again.  This happens whether I stay on the Sites settings page or leave and come back.

 

I'm very confused... any ideas?

 

Thanks

 

UPDATE:

I'm using an Email site so I can backup my data, but that is far from ideal.

[Jan]

Hello Chad,

 

Maybe some settings on your site cause the issue.

Can you please to test your FTP Connection with, for example, https://ftptest.net/ ?

[LWSChad]

Hi Jan;

 

Thanks for that link.  I ran some tests and I receive two Warnings.

 

Host doesn't resolve to IPv6 (which is true for 94% of servers as of Dec 2014 so that shouldn't be a problem)

MLSD not supported (which is just a standardized directory listing, which shouldn't prevent connection)

My host (GoDaddy) tells me I need Passive FTP, which I cannot find an option for in Caspio.

 

Does Caspio default to Passive?

 

Also, does Caspio have any hosting requirements such as Plesk vs. cPanel?  or file permission requirements?

 

Thanks

[Jan]

Hi Chad,

 

As far as I know, Caspio uses Passive mode.

If I understand correctly, Caspio uses the EPSV command to open the Passive mode, if it does not work, then the PASV command is used.

Can you check, if EPSV works on your server?

[LWSChad]

I spent a lot of time diagnosing my hosting account yesterday... it is very screwed up.

 

Many problems other than what I mentioned in the post.  The GoDaddy techs nor I can see anything in the settings that looks wrong, but it is behaving badly.

 

So I'm going to start a new hosting account from scratch and also going to switch to cPanel from Plesk.

 

I'll post my results

 

Thanks for your attention to this

[LWSChad]

It was all a problem on my back end.

 

Sorry to clog the forum with off topic stuff

[Jan]

You are very welcome!

 

And I am glad that the problem is resolved.