List Box Values Randomly Missing

[kpcollier]

I have 4 list box elements in my submission form. 3 of them are populated at the table level, while one of them is populated at the datapage level. The one at the datapage level, 'Job Type', has not been troublesome whatsoever. No problems at all. However, the other 3 that are populated at the table level will randomly not show the values. It seems this happens sporadically, or 'every once in a while'. Its hard to replicate because it happens randomly. 

Caspio Support is having trouble replicating the issue, however I have sent multiple examples of it happening. I have tried different computers, including a mobile device. I've tried on different browsers: Edge, Firefox, Chrome, even though I need to use Chrome due to iframe limitations. Its hard to tell if clearing cache helps this because the problem happens randomly, and telling the users to clear cache before each use of the app is not a solution. 

FWIW, this submission page is only accessed through a button that pulls up the page on a popup. 

Any thoughts are appreciated. I can't let this app go live until I am sure it will work every time.

[Vitalikssssss]

Hi @kpcollier,

My suggestion is to check field width property for concerned List-String.

Try using a fixed width in pixels:

Please provide me with an exported copy of Datapage along with dependencies (without data) if the issue still persist.

Regards,

vitalikssssss

[kpcollier]

@Vitalikssssss, thank you for the reply! I have tried using both fixed and auto widths, though. Even with a fixed width, the listbox will shrink to the size in the screenshot without any values. 

I don't believe I can share files on these forums anymore. 

[Vitalikssssss]

@kpcollier,

I see. 

Perhaps you can place a package on a Dropbox or G drive and provide me with a share link via private message.

Regards,

vitalikssssss

 

[kpcollier]

Here is the link to DropBox:

https://www.dropbox.com/s/x19yc9d9mppx3hw/CaspioData_2019-Aug-19_1242.zip?dl=0

[Vitalikssssss]

Hi @kpcollier,

I was able to replicate the issue only in FF browser, however the behavior was not consistent.

I would recommend adding min-width property with an "!important" tag to all List-String elements.

You can check this screenshot for more information.

 

Hope this helps.

Regards,

vitalikssssss

[kpcollier]

Yeah, its really weird. Definitely happens at random. Unfortunately, even using !important doesn't change anything. If the values don't get loaded into the datapage, the listbox will shrink no matter what. Even if it was at the fixed width, the main problem of having the values missing would still be present.

Caspio Support says they found the issue and that it was with Google Chrome, would be fixed in Caspio 20.0... This confirmed my belief that they have no idea what is going on either, as it happens on multiple browsers.

I think I'm out of luck.