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mbdiener

User Authentication Failed

Question

I've looked through the forum for help on this issue and although I found a posting or two, it doesn't seem to provide any additional info.

  • I created a "user" datapage with auto-generated ID, username and password.
  • I created an authentication using the same datatable and the Caspio data source setting.
  • Last, I created a login page datapage with authentication required to the authentication I created. I deployed this page and chose the embed method to embed the login page to my WordPress site.
  • I have added a test login to the users table.

Each time I login with the test credentials, I get the message "Authentication failed. The information you have provided cannot be authenticated. "

Going through the forums I found a troubleshooting page that simply says make sure you're using the correct ID and password, caps lock is off and cookies are allowed on the page. I have done all of this but am still getting the error.

I am new to Caspio and am using a "Free" account. Is there a step I'm missing or something else I should be looking at?

TIA

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2 answers to this question

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@Alison,

Thanks for your reply. Your comments regarding the Authentication configuration made me realize what the problem was. The authentication Caspio method automatically chose the UserID and password for authentication. However, the UserID was the autogenerated unique record number, not the Username, which I was inputting. I changed the method to use the Username and all worked fine!

Thanks again for answering.

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