Parameters not working on

[Vilho]

Today at least our update forms and result pages suddenly stopped receiving parameters. It appears at least on the latest Chrome 83.0.4103.116 and first only when browsed on incognito mode. Then it also happened on on Ipad and with normal Safari browsing and on incognito it worked (with Safari). 

We are on Wordpress but I also took these forms outside to another platform and it same goes on there.  What and why could it be?

This is very unfortunate because we are dependent on our forms to work. Now we had to seize our marketing and Caspio is trying to solve this issue. It is not the first time. We have been clients for eight years and parameters have been a problem.

[astroboy]

Hello @Vilho,

Have you already tried clearing your browser's cache to see if that resolves the issue? If not, I suggest doing that to test if the issue is caused by the cache of your browsers.

I hope this helps.

Cheers!

[TomasJerry]

I have the same problem as you described

[SinJunYoung]

Hi @TomasJerry, I had the same issue and I contacted support. They told me that "Caspio applications require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to Caspio applications or may have issues filtering data in reports. In this case, a default Caspio system message will be displayed to notify you of the issue." You will be required to enable cookies in your browser:

https://howto.caspio.com/system-requirements/

[RuisiHansamu]

Hi @Vilho

What version of Chrome are you on? may I suggest that you update it to the latest version 85.0.4183.121.  You may refer to this link : https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Also, are you allowing "All cookies"?

I hope this helps.